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These terms set out the rules that govern your account on ungutot and the conditions under which you access our services where local law and eligible regions permit. Read them carefully — they define what we commit to you, what you agree to when using the platform, and the session controls available to you at any point.
By accessing ungutot and creating an account, you confirm that you have read and accepted these terms in full. They apply to every action taken within your account — browsing the lobby, placing bets, initiating a DANA deposit, processing a GoPay transfer, or requesting a withdrawal through ShopeePay. These terms also cover how we handle disputes, how we manage account suspension, and what happens when a policy is updated. We update these terms when our services change or when applicable requirements shift. The current version is always the one shown on this page. If a material change is made, we will make the updated text accessible through your account before the change takes effect. Continued use of the account after that point means you accept the revised terms. Availability of any service described here depends on local law and eligible regions. Where a payment method, game category or account feature is not accessible in your region, the relevant section of these terms still describes the general policy but does not imply the service is available to you. Questions about your specific access can be directed to our support team through the contact routes listed on this page.
Not every action connected to your ungutot account falls under the same policy terms. Understanding the boundaries helps you know where to direct questions and what protections apply to each part of your experience.
Login, session management, password changes and account verification are all covered here. These terms define your rights to access your account and the steps we take when access needs to be reviewed or temporarily paused.
Deposits and withdrawals processed through DANA, GoPay and ShopeePay fall within this policy. The terms describe how transaction records are kept, where you find them in your account dashboard, and how disputes are raised.
Game titles, lobby layout and promotional text on ungutot are our content and covered by these terms. You may view and use this content for personal account activity only. Reproducing or redistributing it is outside what these terms permit.
Payment processors, game studio software and external links operate under their own terms. We do not govern those services. Where a third party handles part of your transaction or session, their terms apply to that portion of the interaction.
These terms are not only about what you must follow — they also define what you can ask of us. Your account gives you concrete access to records, correction tools and support routes at any time. The current state of your transaction history, including DANA deposits and GoPay transfers, is shown in your account dashboard after login. You do not need to contact support to review those records; they are visible directly in your wallet section. If your account details are incorrect — name, registered contact or linked e-wallet — you can raise a correction request through the support channel. We process these in line with the verification requirements shown at the point of submission. If you believe a transaction has been recorded incorrectly, raise it through the dispute route described in the support section of this page. Keep the reference number shown in your dashboard when you submit.
Your full transaction history is accessible in the account dashboard after login. DANA, GoPay and ShopeePay entries each carry a reference number and timestamp.
Submit a correction request via our support channel if your registered name, contact or linked wallet needs updating. Verification steps are shown at the point of submission.
If any clause here is unclear, send your question through the email support route. We respond with the specific clause reference and the current policy position, not a generic reply.
Session control adjustments and account-status requests are handled through support. Use the contact routes in the support section below and include your account ID for faster handling.
If a clause in these terms raises a question about your account, use the routes below. For anything related to a DANA, GoPay or ShopeePay transaction, include the reference number shown in your dashboard when you write to us.
Send policy questions or account correction requests to our support email. Include your account ID and the relevant clause number for a direct response rather than a general reply.
For session control questions or urgent account access concerns, open the live chat from your account page. The current availability window is shown in the chat widget before you start.
Many policy actions — viewing transaction records, checking account status, reviewing linked wallets — do not require contacting support. Start in the dashboard; the relevant controls are shown there after login.
We manage account data, session records and payment details in line with the practices described here. The specifics of what we store, how long we keep it and who has access are not vague — they follow the operational requirements of running a platform that processes DANA, GoPay and ShopeePay transactions for Indonesia account holders. Access to your records is restricted to authorised account actions and verified support interactions.
information and transaction records are kept for operational and compliance purposes. We do not share your data with third parties outside of what is necessary to process your DANA, GoPay or ShopeePay transactions.
We use session cookies to maintain your logged-in state and to remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect account functionality.
Your account is protected by login credentials and verification steps shown during access. If you suspect unauthorised access, use the account-lock route in settings immediately and then contact support via email.
We retain transaction and session records for the period required by our operational policies. To request a summary of what we hold on your account, contact support by email with your account ID and the specific record type you need.
If your question is not covered below, use the email support route and include your account ID. We aim to respond to policy questions with a specific clause reference, not a templated answer.
These terms apply from the moment you create an account on ungutot and continue for as long as your account is active. Every session, transaction and support interaction is subject to the version of the terms published on this page at that time.
When a material change is made, the updated terms are made accessible through your account before the change takes effect. The version date shown at the top of this page reflects the most recent update. Continued use after that point means acceptance of the revised terms.
Your full transaction history — including DANA deposits, GoPay transfers and ShopeePay withdrawals — is in your account dashboard after login. Each entry shows a reference number, amount and timestamp. You do not need to contact support to access them.
Raise it through the email support route and include the reference number shown in your dashboard for that transaction. We review the record against our system logs and respond with the outcome. Keep the reference number until the matter is resolved.
Yes. Send a request by email with your account ID and the specific record type you want — transaction history, session logs or account details. We process these requests in line with the retention and data-handling practices described in the policy section above.
These terms cover the conditions under which you access game sessions and how results are recorded in your account. Game mechanics — including prize rounds, bonus rounds and how amounts won are added to your wallet — are governed by the individual game rules shown in the lobby at the time of play.