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This policy explains what account and transaction data ungutot collects, how we use it, and what choices you have — including records tied to your DANA, GoPay, or ShopeePay wallet activity. Access to our services depends on local law and is available only where local law permits.
When you create an account with us, we collect the information needed to verify your identity, process your chosen payment method, and maintain a record of your session activity. This includes your registered name, contact details, and wallet identifiers — for example, the account reference linked to a DANA, GoPay, or ShopeePay transfer. We do not sell this data to third parties. We retain transaction records to resolve disputes, respond to support requests, and meet obligations that apply in the regions where access is permitted. Cookie data and device identifiers are collected automatically when you load the site; these are used for session continuity and security checks, not for cross-site advertising profiles. You can review the active cookies through your browser settings at any time. Payment references tied to e-wallet deposits remain in your account transaction history and are accessible after login. Where local law in Indonesia applies additional data-handling requirements, we follow those requirements to the extent they are enforceable in your eligible region. This policy applies to the ungutot platform only — third-party payment processors and game content providers operate under their own separate policies.
Not every data flow you encounter on ungutot is governed by this single document. Understanding the boundary helps you know where to direct a question.
Login events, session duration, device type, and any identity detail you enter during registration fall fully within this policy. You can request a summary of this data through the support channel listed below.
Deposit and withdrawal references for DANA, GoPay, and ShopeePay are stored in your account wallet history. These records are covered here, though the payment processor also holds its own copy under its own policy.
Game titles, odds displays, and promotional material shown on the platform are content decisions, not personal data. This policy does not govern what content is shown — that sits under our separate content and terms documentation.
Links or integrations that take you outside the ungutot domain — including e-wallet apps and game studio environments — are not covered here. Each third party manages data under their own published terms.
You are not a passive subject of this policy — there are real steps you can take. After logging into your account, the transaction history section shows every deposit reference we hold against your wallet, including GoPay and DANA entries. If any detail in your registered profile is incorrect — name spelling, contact number, or linked e-wallet reference — you can submit a correction request through our support channel and we will update it within the timeframe shown in your support ticket response. To ask what data we hold about you, raise a query labelled 'data request' via the contact route below. For requests to delete account data, note that some transaction records may be retained for the period required under applicable regulations in eligible regions — we will tell you which records fall into that category when you ask. Every request receives a written response; we do not close data queries without a reply.
Log in and open the transaction history section. Every deposit reference tied to DANA, GoPay, or ShopeePay is listed there with date and status. No separate request is needed to view your own history.
If your registered name or contact detail is wrong, contact support with the label 'account correction'. We update the record and confirm the change in writing once it is done.
Use the contact route below and label your message 'data request'. We respond to every such message and will tell you exactly what data we hold and under what basis.
You can ask us to close your account at any time. We will confirm which records we are required to retain under applicable regional obligations and explain the retention period for each category.
If your question is about the data we hold, a record correction, or a wallet reference you do not recognise in your transaction history, the contact routes below are the right starting point. Label your message clearly so it reaches the correct queue.
Send your data or policy question to our support email. Label the subject line with 'privacy' or 'data request' so it is routed to the right team. We respond in writing to every query.
After login, the live chat widget connects you to a support agent who can locate your account record, confirm what data is stored, and initiate a correction request on your behalf during active hours.
The help section inside your account dashboard lists the current status of any open support ticket, including data requests. Check there first before submitting a duplicate message.
We keep data handling as narrow as the service requires. Here is how the four main areas work in practice.
Cookies are used to maintain your logged-in session and recognise your device between visits. We do not use them to build an advertising profile. You can clear or block cookies through your browser at any time; doing so will end your active session.
Account credentials are stored in encrypted form. We do not store your DANA, GoPay, or ShopeePay login details — only the transaction reference returned after a completed transfer. Any unusual login event is flagged for review.
Transaction records are retained for the period required under the regulations applicable in your eligible region. Personal profile data is removed after account closure, except where a legal hold applies. We tell you the specific period when you ask.
When this policy changes materially, we publish the updated version on this page and note the revision at the top. Continued use of the account after a change is posted means you have seen the update. You can always request the previous version via the support channel.
These are the questions we receive most often about how this policy works. If your question is not here, contact us through the support channel above.
We collect the name, contact details, and identity information you enter during registration. We also record device and session data automatically when you load the site. No data beyond what the account and payment process requires is collected.
We do not sell your data. We pass only the minimum necessary information to payment processors — such as the wallet reference for a DANA or GoPay transfer — to complete your transaction. Game content providers do not receive your personal account details.
Log into your account and open the transaction history section for payment records. For a full account data summary, contact us with the label 'data request' via email or live chat. We respond in writing with the details we hold.
Yes. Submit a closure and deletion request through support. We will confirm which records must be retained under applicable regional obligations and for how long. All other personal data is removed after the process is complete.
We store only the transaction reference returned after a completed DANA, GoPay, or ShopeePay transfer — not your wallet login credentials. Credentials are encrypted at rest. Unusual login patterns trigger a security review before account access is continued.
We post the updated policy on this page and note the revision date at the top. If the change is material, we also surface a notice inside your account dashboard after login. You can always ask for a summary of what changed via the support channel.